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VSMWG Documents


Virtual Social Media Working Group (VSMWG) Fact Sheet

This is an overview of the goals, objectives and work of the VSMWG. 


Community Engagement and Social Media Media Best Practices

This document discusses best practices for the use of social media by public safety agencies of all disciplines and partner organizations for meaningful and successful engagement of community members and stakeholders.


Lessons Learned: Social Media and Hurricane Sandy - June 2013

This document provides an overview on how social media was used in preparation for, in response to, and in recovery from Hurricane Sandy (“Sandy”) in late October 2012. It also discusses processes identified by the first responder community as best practices; presents examples, themes in applications, and lessons learned; identifies gaps in technology, process, and/or policy; and offers points requiring further discussion.


Using Social Media for Enhanced Situational Awareness and Decision Support

This report discusses examples of how agencies currently leverage social media to enhance situational awareness and support operational decision-making, as well as challenges and potential applications.


VSMWG Next Steps: Social Media for Emergency Response

This document serves as a follow-­up and supporting document to the Virtual Social Media Working Group’s (VSMWG) Social Media Strategy. It provides considerations and detailed next steps for public safety agencies developing and implementing social media.


VSMWG Social Media Strategy

This document provides a high-level introduction to social media and its benefits for public safety, examples and best practices from agencies already using social media, and serves as a starting point for developing an agency’s detailed social media strategy. 


VSMWG From Concept to Reality: Operationalizing Social Media for Preparedness, Response and Recovery

This document provides an overview of how the role of social media in operations and decision-making continues to evolve as it is increasinlgy used for communications in preparedness, response and recovery.

Other Resources

Virtual Social Media Working Group Community of Practice on First Responder Communities of Practice (FRCoP)*

Make America Safer Through Social Media Community of Practice